Refund Policy

This policy summarizes refund and cancellation terms for ChargePros equipment packages. The signed purchase and service agreement controls if it differs from this summary.

1. All Sales Final

Once onboarding begins, all sales are final and no refunds are issued. Onboarding begins when ChargePros starts site sourcing, contract development, or equipment ordering for your package.

2. Transfer of Credit

If a failure caused by ChargePros prevents deployment and is not resolved within 90 days, ChargePros will transfer the value of your package as a credit toward an alternative site or deployment.

3. Contract Guarantee

If a signed site agreement falls through within 60 days, ChargePros will assist with sourcing a new site at no additional sourcing cost.

4. Cancellation Before Onboarding

You may cancel before onboarding begins. A $500 administrative fee applies, and the remaining amount paid is refunded.

5. Cancellation by ChargePros

ChargePros may cancel immediately for material breach of the agreement or unsafe site conditions. Any amounts due on cancellation are determined under the signed agreement.

6. Contact

To request a cancellation or ask about this policy, contact support@chargepros.org or +1 (570) 715-5969.